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Order tracking

Track my order

Once shipped, an email gives you the tracking link for your parcel. Your customer account also gathers your orders and their status.

My account and orders

Track your order

Tracking for your poster can be found in the emails linked to your order.

Find your tracking information

Open your order confirmation to find your order number and summary.
Once the carrier has picked up your package, check the shipping email.
Use the link in that email: it matches the carrier and the package for your order.

Can’t find the email?

Check your spam folder and the email address used at checkout. If you still can’t find the information, write to us at contact@brunelia.fr with your order number.

Delivery times and destinations

We ship to France, the rest of Europe (except the UK) and most countries worldwide. Delivery time depends on your country, counted from the day after your order is confirmed, and is shown before payment. See the details in our shipping terms.

Late, damaged or “delivered” package

Start by checking the carrier’s latest updates. If they don’t help you locate your package, contact us with your order number and, if you have it, your tracking number.

In case of damage or an incorrect item, describe the problem and attach photos of the package and the poster if possible. We will review your request and let you know the next steps. Reporting quickly makes handling easier and does not limit your legal guarantees.

Choosing your poster

Are your posters antique posters?

No. They are recent illustrations, drawn in our own style: bold colors, compositions and textures inspired by the posters of yesteryear, designed in France and printed on demand near you.

How do I choose the right size?

Measure the available space and check the dimensions in centimeters offered on the product page. If you already own a frame, compare its inside dimensions with those of the poster before ordering.

Are the frames in the photos included?

The frames and objects visible in the room settings illustrate a mood. The posters are sold unframed. Check the product page for the contents and size chosen.

Is it a file to download?

You are ordering a physical poster, in the size selected on its page. The images shown on the site are previews of the artwork.

Your order

How do I place an order?

Choose your poster and its size, then add it to the cart. Check the items, quantities and amounts before proceeding to payment.

I can’t find my order confirmation

Check your spam folder and the email address entered at checkout. If you still cannot find the confirmation, contact us at contact@brunelia.fr. Avoid paying again before checking the status of the first order.

Can I change an order?

Write to us as soon as possible at contact@brunelia.fr with your order number and the change you would like. We will check whether its preparation status still allows it to be changed. Your request alone does not confirm that the change has been made.

Which payment methods can I use?

The methods available for your order are shown at the payment step. The amount due is summarized there before you confirm.

Shipping and returns

Where do you deliver and at what price?

We ship to France, the rest of Europe (except the UK) and most countries worldwide. The rate and the free shipping threshold depend on your country and are shown in your cart before payment. See the shipping terms.

What is the delivery time and how do I track my parcel?

Delivery times depend on your country, counted from the day after your order is confirmed: 3 to 5 business days in mainland France, 3 to 7 in most of the EU, 3 to 10 in Switzerland and Norway, 7 to 15 in the rest of Europe, 4 to 10 in the US, 3 to 11 in Canada, Australia and New Zealand, 3 to 15 in Japan and Singapore, and 7 to 30 elsewhere. Once the parcel has been picked up, an email gives you the carrier’s tracking link. Visit our tracking page if you cannot find it.

What should I do if my poster arrives damaged or does not match my order?

Contact us at contact@brunelia.fr with your order number and a description of the problem. Photos of the parcel and the poster can help us review it. Handling a defect or an error is separate from a return for a change of mind; your legal warranties still apply.

Can I change my mind after receiving my order?

You have 14 days after receipt to notify us of your withdrawal. For a return due to a change of mind, the return shipping costs are at your expense. See the return terms for the procedure and refund information.

Write to us

Email: contact@brunelia.fr · Address: Brunelia, Bureau 3, 8 rue de la République, 13001 Marseille, France